Customer Lobby Makes It Easy for Your Fans
In previous posts, I recommended asking your ’fans’ to post reviews of your business and providing instructions to make it easier for them.
A client of mine told me about a great site that can accomplish both of these tasks at once!
Check out Customer Lobby. It is an online review site that you as a business owner can have some control over. Here is how one business uses it.
To begin with, Pann Home Services gets an icon to place on their website inviting visitors to check out real reviews.
The reviews are 100% actual, and they are all positive. What happens if a customer provides a negative review? With this program, as the business owner, you have the option of posting the review or not.
One of the nice features of Customer Lobby is that you can request a review from a customer. The customer gets a link and gets walked through every step of the way. If getting a customer to write a review is still like pulling teeth, Customer Lobby will even telephone two customers a month and transcribe their verbal reviews for an additional fee.
Finally, one of the coolest elements of this service is that it is very SEO friendly. When potential customers Google your business name, one of the first results they see will be your Customer Lobby reviews.
CustomerLobby is a paid service. I myself am not an affiliate of the service, but am a fan. Learn more at http://www.CustomerLobby.com.
Further Reading
Make it Easy for Your Fans
Where are your Raving Fans?
Are Your Unhappy Customers Online…Yet?
Ted Paff
March 12th, 2010 at 1:53 pm #
Thanks for the great post David!
Customer Lobby has lots of other cool features that we will release over the next few months…stay tuned!